Eclipsed Bloom - Oversized Graphic Tee

Processing Time:

• All orders are processed within 2-3 business days. 

Shipping Methods & Rates:

• Standard shipping is available for all orders. Shipping rates are calculated at checkout based on the delivery address and the size/weight of your order.
• Free shipping may be offered on specific promotional periods or order amounts (e.g., orders over 4,000 PKR).
• International shipping is available to select countries. International orders may incur additional customs fees and duties, which are the responsibility of the customer.

Estimated Delivery Time:

• Within Pakistan: 3-5 business days, depending on location.
• International: Delivery times will vary by destination. Generally, international shipping takes between 10- 12 business days.

Tracking Information:

• Once your order is shipped, you will receive an email with tracking information, so you can monitor the status of your shipment.

Eligibility for Returns:

• We want you to be completely satisfied with your purchase. If you are unhappy with your order, you may request a return or exchange within 24 hours of receiving the item, provided the following conditions are met:

How to Initiate a Return or Exchange:

• To start the return or exchange process, please send us a direct message on Instagram or email us at artisoma.official@gmail.com within 24 hours of receiving your item.
• Include your order number and a description of the issue. You may be asked to provide a photo of the item to verify the condition.

Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part (such as receiving the wrong item or a damaged product).
• We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive your returned item.

Refunds:

• Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method.
• Refund processing may take 5-7 business days from the date we receive your return.

Non-returnable Items:

• Sale or discounted items are final sale and not eligible for returns or exchanges, unless damaged or defective

Product Quality Guarantee:

• All Artisoma products are made with care, using high-quality materials. We stand behind the quality of our products and offer a warranty for manufacturing defects.

Covered under Warranty:

• Defects in material or workmanship (e.g., printing errors, stitching issues, or fabric defects).

Not Covered under Warranty:

• Damage caused by misuse, wear and tear, or improper care (e.g., fading from washing, stretching, or accidental damage).
• If the product has been altered, washed, or damaged due to customer handling, the warranty will not apply.

How to Claim a Warranty:

• If you believe your product is defective and falls within the warranty terms, please contact us within 24 hours of receiving your order. Provide your order number, a photo of the defect, and a description of the issue.
• We may ask you to return the defective item for inspection. If the item is found to be defective, we will provide a replacement or offer a refund.

Replacement Process:

• If a replacement is issued, we will cover the shipping costs for sending you the new item.

Important Notes

• We are not responsible for any delays or damages caused by the shipping carrier.
• If an item is lost or damaged during shipping, please reach out to us immediately, and we will assist you with filing a claim with the carrier (if applicable).
• We reserve the right to update or modify these policies at any time. Any changes will be reflected on our Instagram page and in future communications with customers.